Website:
jobsupi.com
Job details:
Location: Gurgaon (In-office)
Duration: Full-time
Team: Strategy/Operations, JobsUPI
Ideal for someone interested in:
Data-driven quality control × Voice operations × High-volume execution
📍 Gurgaon | 📊 Data-heavy role | 📞 Cross-functional coordination | 🎧 Daily targets
About JobsUPI
JobsUPI is building India's most trusted and accessible employment platform, connecting skilled blue-collar workers with real job opportunities across manufacturing, electrical work, machine operations, logistics, field services and other similar industries/roles.
We aspire anyone to get a job within 30 minutes, essentially building the quick commerce layer for jobs across India.
This role is designed for someone who can handle high-pressure, high-volume daily tasks, is meticulous with data, and enjoys converting granular observations into actionable insights.
The Problem Statement
Interestingly the whole process of Job fulfilment is carried out via our voice agent, Sounds Interesting right ? In this process, As we scale our AI voice agents to interact with the marketplace we need to closely monitor and evaluate agent-human call quality at a granular level. We're looking for someone who has fun analyzing and answering the questions like:
- Where are our AI agents underperforming on specific conversation nodes?
- What patterns of failure or success emerge across hundreds of interactions?
- How can we iterate to improve agent scripts and flows?
- At what stage do we still need a human?
Your work will directly influence the way JobsUPI AI agent universe - from planning to interactions.
Key Responsibilities
Workstream Responsibilities
-- Voice Quality Auditing : Listen and flag STT (speech-to-text) misrecognitions and TTS (text-to-speech) unnatural/unclear outputs at each conversation node
-- Data Logging : Maintain structured logs in Excel/Google Sheets across hundreds of data
points per day
-- Insight Generation : Identify recurring failure points, trends and improvement areas from rated
data
-- Coordination : Liaise with respective calling teams/agents to close gaps and help
candidates move forward in the hiring process
-- Outbound Calling : Make direct calls to candidates/employers when needed to support job
closures
-- Reporting : Prepare daily/weekly summaries of agent performance for leadership
What we're looking for
- Strong hands-on proficiency in Excel/Google Sheets (formulas, pivot tables, basic analysis)
- Ability to work under pressure with repetitive, high-volume daily tasks without losing accuracy
- Comfortable making outbound calls and coordinating with internal teams
- Detail-oriented with a data-first mindset
- Prior experience in QA, call auditing, BPO, or similar evaluation roles preferred
- Please note that this position is open for Freshers only.
What do you gain?
- Front-row seat to how AI voice agents are built and improved in a live startup
- Direct exposure to leadership and strategic decision-making
- High-ownership, fast-paced environment
Apply Here --> https://docs.google.com/forms/d/e/1FAIpQLScpCszwoIq6O83ZU-BR3aBwYma2UbZqAZAa1DNW1KgCD5hdAA/viewform?usp=sharing&ouid=100457299459727961932
Click on Apply to know more.