Customer Support Specialist (VA)
AI Acquisition
- Salary
- 520k NGN - 624k NGN
- Experience
- 0+ yrs
- Location
- remote, Nigeria
- Job type
- Full-time
Required skills
- email
- calendar
- document
- file
- communication
- task
- project
- management
- tech
- troubleshooting
About the role
We are seeking Customer Support Specialists (Virtual Assistants) to join our Heartbeat team and play a key role in supporting our community as part of our AI Incubator Team.
You will help keep our community engaged, respond to member inquiries, manage communications across Slack and inbox channels, and ensure smooth coordination during beta testing periods.
This is a full-time, remote position (40 hours/week) with multiple shift options (see below). If you thrive in a fast-paced environment, love helping people, and enjoy building strong connections with a community, this role is perfect for you.
What You'll Do:
Support & Engage the Community:
- Respond promptly to community inquiries through the inbox with empathy and professionalism.
- Monitor and guide conversations in Slack, supporting beta testers and sharing updates.
- Keep the energy elevated by sparking community engagement and celebrating wins.
Solve Problems & Share Insights:
- Gather clear, helpful details from members to pass to the right internal teams.
- Escalate issues when needed and follow up to ensure smooth resolution.
- Spot trends and common questions to help us improve and make members' lives easier.
Work as One Team:
- Work closely with your direct manager and head of department to stay aligned on goals.
- Show up consistently for your assigned shift to give our community reliable support.
About AI Acquisition
An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform's multiple agency customers and small and medium businesses worldwide.
We're revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator (Self-Guided), AI Accelerator (Done With You), or AI Agency Launchpad (Done For You), we provide the systems, training, and support to help our members achieve rapid success.
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