Customer Support and Success Specialist

We're looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity. Ahrefs is a powerful platform, and users sometimes need help understanding how to get the most out of it. That's where you come in. This role is more than support. You'll be a guide, a problem-solver, and advocate for the user experience. Your work will directly impact how people experience and succeed with our product. What You'll Be Doing Answering customer questions via live chat and email Helping users understand and use Ahrefs' tools effectively Troubleshooting bugs and product issues Reporting issues to our engineering team and following up to ensure resolution Sharing customer feedback with the product and marketing teams Contributing to improvements in our Help Center and support documentation What We're Looking For Excellent written English Strong ability to explain technical concepts in a simple, friendly way Fast typing and the ability to think on your feet Solid knowledge of SEO and digital marketing, including hands-on experience with Ahrefs Patience, empathy, and a problem-solving mindset A collaborative and reliable team player Strong self-discipline and time management skills Nice to Have Experience supporting SaaS products Familiarity with tools like Intercom and Slack

Ahrefs is a leading all-in-one marketing platform trusted by content creators, small businesses, and global brands. We help people grow their search traffic, research their competitors, and improve their websites.