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Courtyard by Marriott Room Attendant - 1st Shift

Location

Grand Rapids, Michigan, United States

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with 1st shift hours. Weekend availability is required. This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY:

The room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property is met as well as budgetary goals and interdepartmental relations.

REQUIREMENTS
• Bend, stoop, stand, and walk long distances for the duration of the shift
• Be able to lift at least 50lbs
• Must be reliable; willing to work weekends and holidays
• Must be able to complete 12-16 vacant dirty room with-in 8 hour shift o 12-16 showers
o 12-16 tubs
o 12-16 toilets
o 12-24 beds

• Able to use different types of chemicals
• Requires the ability to work independently and follow directions as assigned by supervisors
• Must be able to complete standards according to established procedures
• Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
• Must keep cart clear of unapproved items to avoid damage

ESSENTIAL FUNCTIONS
• Clean all areas of the guest room as determined by the 47 step training outline
• Clean checkouts at a 36 minute per room pace
• Clean stayovers at a 25 minute per room pace
• Deliver all guest requests within 15 minutes
• Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
• Report maintenance issues in rooms to AYS and floor supervisor
• Communicate effectively with floor supervisors and housemen on needs and progress
• Perform any other tasks as assigned by the floor supervisor

EDUCATION and/or EXPERIENCE
• High school diploma or equivalent preferred. Related experience required.

About the company

Operates a diverse portfolio of luxury hotels and restaurants.