Product Success Manager (for product managers who want to guide other product teams)

This is a unique role. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support. Aha! is the world's #1 product development software. We help over 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io. Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us. We serve: We work with the world's best known and most innovative companies, and they trust us to guide them to build products that their customers love We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves. We exchange value: We do not have any salespeople and we focus on what is best for the customer We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.) We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer. You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies are where you thrive. You are happiest when you can work directly with customers alongside a team of fellow high achievers. You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated customers energizes you. You also have: Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company Used a detailed go-to-market process to achieve product and business goals Learned complex software applications and workflow methodologies Written clear instructions to answer questions and explain best practices Independently resolved hard challenges If you want to be recognized as a product development expert, this role is for you. The Product Success Manager position is for product managers who prefer working with customers over developers. Our Product Success team provides consultative support for the world's best-known and most innovative companies. Your responsibilities will include: Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software Delivering responsive customer service using our proven frameworks Guiding customers from initial demo to active subscription, through procurement, legal, and security processes Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps Helping customers integrate Aha! software with their existing tools (e.g., development systems) Sharing customer feedback internally Testing new product functionality as needed Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations

Aha! is the world's #1 product development software. We help over 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares.