Senior Software Engineer - Infrastructure (Bangkok based, Relocation Provided)

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda's customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of the IT Infrastructure team, you'll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second. Each of these opportunities – coupled with an open work environment – are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape. The Opportunity: Our infrastructure team in Bangkok is searching for an experienced Senior Software Engineer to help us build services to scale and manage our infrastructure. We are looking for somebody with hands-on experience in infrastructure system development, writing software to interface with the system management APIs exposed by Kubernetes, OpenStack, Ceph, etc In this Role, you'll get to: Design and development of automation toolsets to help drive efficiency in Agoda's IT infrastructure (bare metal deployment, software installation/patching, monitoring and remediation, etc.). Manage incidents and daily operational tasks on production and development environments, occasionally outside of business hours Provide expert advice and guidance to other infrastructure team staff and software developers; can effectively mentor less experienced staff. Lead and manage implementation projects from end to end, working across multiple teams and departments. Conducts performance tuning and troubleshooting investigations, working across the entire organization Coordinate datacenter operations tasks with remote DCOE staff (server/rack/row/cage provisioning, rolling replacements, power & temperature management, etc.) Develop, design and maintain Grafana dashboards to visualize data from various sources. Collaborate with data engineers and analysts to understand data requirements and translate them into effective visualizations. Configure and manage data sources, agents, and collectors to ensure accurate and timely data collection. Write and optimize queries to extract and transform data for visualization. Monitor and troubleshoot Grafana performance issues and implement improvements. Provide training and support to team members on using Grafana and interpreting dashboard data.

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.