Manager Fintech Solutions- Collection & Chargeback

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda's business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. The Opportunity: As a Manager, you'll spearhead our team's growth, leveraging your extensive experience to architect and refine finance systems and processes. Your role as a tech-savvy finance expert will see you collaborating with finance users, IT, Product, and various business units, driving innovation and efficiency. We seek a results-driven professional with a commanding presence and the ability to articulate expert insights to stakeholders. You'll thrive on autonomy, navigate complexities with ease, and employ stellar interpersonal skills to forge strong partnerships across functions. Your influential communication will be vital in propelling business enhancements and strategic value. Join us and become a pivotal force in our financial technology evolution. In this transformative role, you will: Partner with the Finance Collection and Chargeback teams to refine financial operations, ensuring smooth daily and month-end processes, and provide strategic guidance on new initiatives. Engage as a finance, collection and chargeback specialist in business discussions, influencing tech/process decisions, and advocating for finance user interests. Develop and test finance tech solutions that adapt to upstream changes, enhancing system functionality and user satisfaction. Address and reduce operational issues, continuously improving finance systems and processes, especially within Collection and Chargeback operations. Assess the effects of upstream changes on finance systems/reports and collaborate for smooth implementation. Facilitate communication to resolve software/tech problems and contribute to the setup and maintenance of financial systems. Expand Your Knowledge: Deepen your understanding of Collection and Chargeback within the travel domain.

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.