FyndBridge Consultants & Advisors
Website:
fyndbridge.in
Job details:
Role Summary
We are looking for an L&D professional to lead large-scale upskilling and capability building for frontline and mid-management teams in customer-facing operations.
The role will translate business needs into structured learning journeys and strengthen onboarding and EVP through well-executed, impact-driven programs aligned to business outcomes.
Key Responsibilities
1. Upskilling & Capability Development (Core Priority)
- Program manage all upskilling initiatives for operational workforce, ensuring scale, consistency, and measurable outcomes.
- Drive structured capability building across frontline teams and mid-management through role-based interventions.
- Ensure continuous learning cycles through refreshers, certifications, and targeted skill-building programs.
2. Training Needs Identification (TNI) & Learning Journey Design
- Partner with business leaders to assess training needs and identify capability gaps across functions.
- Translate TNI inputs into structured, role-relevant learning journeys for frontline staff and people managers.
- Design progressive learning pathways aligned to operational requirements, customer experience expectations, and career progression.
3. Induction, Onboarding & EVP Initiatives
- Design and operationalize induction and onboarding frameworks to ensure strong assimilation and early productivity.
- Build consistent onboarding experiences that reinforce culture, service standards, and role clarity.
4. Program Management & Delivery
- Own end-to-end execution of L&D programs, including planning, scheduling, rollout, and closure.
- Manage training calendars, dashboards, and trackers to ensure timely delivery across locations and functions.
- Maintain training MIS, documentation, and audit-ready records.
Qualifications & Experience
- Graduate/Postgraduate in any discipline (Hospitality, Operations, HR, Retail or related fields preferred).
- 8-12 years of experience in Learning & Development, training, or capability building roles in operational environments.
- Experience in managing large-scale upskilling programs for frontline / customer-facing workforce.
Key Skills & Competencies
- Strong program management and execution capability
- Understanding of frontline operations and service delivery environments
- Data orientation and tracking discipline
- Clear communication and facilitation skills
Click on Apply to know more.