Requisition #: 1595
Job Title: Enterprise Service Desk Site Lead
Location: Aberdeen Proving Ground, MD
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s): Security+
Requisition #: 1595
Job Title: Enterprise Service Desk Site Lead
Location: Aberdeen Proving Ground, MD
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s): Security+
Job DescriptionThe U.S. Army Research Laboratory (ARL) of the U.S. Army Research Development and Engineering Command (RDECOM) is the Army’s corporate laboratory. It’s a diverse assortment of unique facilities and a dedicated workforce of government and private sector partners that make up the largest source of world-class integrated research and analysis in the U.S. Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers. ARL’s program consists of basic and applied research and survivability/lethality and human factors analysis.
Education and Background
4 to 7 Years of Experience working in an Enterprise IT Environment
Bachelor’s degree in Computer Science, IT Management, or another related field
Or a sufficient combination of Education, Certification or relevant experience
Years of Experience4-7 years
Required Skills
Active Directory User and Computer Management
Basic Networking Skills
Remote Desktop Administration
Microsoft Office 365 and MS Teams
Endpoint Imaging (Windows)
Preferred Skills
ServiceNow ITSM Platform
Strong understanding of data analysis, metrics and reporting
Excellent Communications skills
Excellent Customer Focus/Satisfaction skills
Strong team/personnel leadership skills
Strong understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle
Working Conditions
Contractor site with 0%-10% travel possible.
Possible off-hours work to support releases and outages.
General office environment.
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.
Work is generally performed within an office environment, with standard office equipment available.
Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.