IAssess Consultants LLP
Website:
iassess.in
Job details:
Role Summary
The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and adherence to safety and quality standards. This position plays a critical role in on-time job completion and billing readiness.
🎓 Education & Skills
- Diploma / Graduate in Mechanical / Electrical Engineering
- 1–3 years of experience in service operations or site coordination
- Basic understanding of service workflows, job cards, and safety norms
- Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage
- Strong coordination skills, problem-solving ability, and discipline
🔧 Key Responsibilities
🧩 Job Planning & Execution
- Receive approved Sales Orders (SO) / work instructions from AFS Commercial
- Plan service execution schedules in coordination with clients
- Deploy technicians as per job requirements and skill set
- Ensure technicians report on time to site and start work as scheduled
- Monitor daily job progress and site status
🧑🔧 Technician & Site Coordination
- Allocate manpower, tools, and consumables as required
- Coordinate with stores for spares or material dispatch
- Ensure technicians follow safety procedures and site protocols
- Handle site-level issues and escalate when required
Skills: pmc,operations,job scheduling,aftersales service operations,afs,amc,job planning,technician deployment,spare parts,aftersales
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