Website:
jetafutures.com
Job details:
Company Description Jeta Futures is a free forex trading institute based in Calicut (Kozhikode), Kerala, dedicated to helping beginners learn forex trading with structured guidance and strong community support. The institute offers free online classes, access to learning communities, and education in market analysis, risk management, and trading psychology. Specialized groups such as WealthClub for XAUUSD analysis and EuroClub for EURUSD trade setups provide focused learning environments for aspiring traders. Jeta Futures is committed to building confident, disciplined traders across Kerala while maintaining an inclusive and supportive culture. The institute positions itself as a place where individuals can grow their skills and transform their trading potential.
Role Description The After Sales Service Specialist is a full-time, on-site role based in Kozhikode, responsible for supporting learners and clients after they have enrolled in Jeta Futures programs. This role includes handling post-enrollment inquiries, resolving service issues, and ensuring that learners can effectively access classes, communities, and learning resources. The specialist will coordinate with trainers and support teams to clarify course details, schedules, and technical access, while maintaining accurate records of interactions and follow-ups. Day-to-day tasks involve responding to phone, email, and in-person queries, managing feedback and escalations, and proactively checking in with learners to improve satisfaction and retention. The role also includes contributing to process improvements, documenting common issues, and helping refine after-sales service standards in line with Jeta Futures’ learner-focused mission.
Qualifications
- Strong customer service and client support skills, with the ability to handle inquiries, resolve concerns, and maintain a helpful, professional demeanor.
- Excellent communication skills in English and local languages (spoken and written), including clear explanation of services, processes, and technical steps.
- Basic technical proficiency with online learning platforms, communication tools, and CRM or ticketing systems to manage learner interactions and records.
- Organizational and time-management skills to handle multiple cases, follow up consistently, and meet service timelines.
- Problem-solving and analytical abilities to identify issues, suggest practical solutions, and escalate matters appropriately when needed.
- Ability to collaborate with trainers, administrators, and support staff, and to work independently with accountability for outcomes.
- Prior experience in after-sales support, education services, or customer-facing roles is preferred; familiarity with forex or financial markets is an advantage.
- Relevant diploma or bachelor’s degree in business, commerce, finance, or a related field, or equivalent practical experience in a service-oriented environment.
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