SUMMARY:
Oversees and directs the activities of the Security Officers to ensure the smooth flow of the security operations on assigned shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Plans and implements the schedules of all Security Officers work activities to ensure uninterrupted service.
- Investigates accidents, injuries, lost property, property damage, etc. Sees to it that the required reports are completed to document the incident.
- Enforces company policies as they pertain to guest and employee conduct on the premises. Documents infractions and advises management where appropriate.
- Responds to all emergencies such as fire, injuries, property damage, etc. Directs and/or assists with evacuations if required. Investigates and completes reports concerning the same.
- Maintains custody of security supplies and reports. Makes requisition to replenish all needed supplies.
- Supervises the collection and documentation of all lost and found articles.
- Trains newly hired Security Officers; and assists in implementing new policies and procedures.
- Apprehends (where appropriate) individuals who are observed to be engaged in criminal activity and detains these individuals until they can be turned over to law enforcement authorities. Acts as company representative to law enforcement authorities.
- Ensures the enforcement of state gaming laws including ( but not necessarily limited to ) the identification and removal of underage persons from the casino floor.
- Responds to verbal and/or physical altercations and applies or directs the appropriate measures to resolve the situation. For physical altercations, applies and/or directs the minimum amount of force necessary to restrain any and all involved.
- Initiates formal evictions of disorderly persons.
- Responds to and/or directs the company response to requests for medical assistance. Provides assistance consistent with company policy and the skill level and certifications of available personnel.
- Ensures that the Department Manager and Director are advised of all significant events.
- Coordinates and supervises crowd control for special events.
- Performs other duties as may be assigned.
SUPERVISORY RESPONSIBILITIES
- Coordinates and schedules the different money escorts and chip/ currency transport to ensure the availability of a Security Officer at all times.
- Evaluates and documents the performance of all employees assigned to the shift.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
- Minimum 21 years of age.
- Ability to read and interpret documents such as safety manuals, operating and procedure manuals.
- Ability to write routine reports.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to carry out instructions furnished in written, oral, diagram or schedule form; and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Must be able to perform the following requirements; prolonged standing, walking and lifting and/or moving objects 25 pounds and up
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)- Must have one (1) to three (3) years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS
- Must obtain a Gaming Card Registration.
- Must obtain an Alcohol Awareness Card.
- Must have current driver license and DMV printout.
- Employees designated as Emergency Medical Technicians must possess local state certification.
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS
Must have Microsoft Office experience and basic computer skills.
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