SUMMARY
Responsible for the development and overall management of the Hospice Volunteer Program. Which includes the selection, training, support and supervision of qualified individuals to enhance Hospice patient/family care as volunteers. Also, responsible for developing, implementing, coordinating and supervising all activities of the Volunteer Program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
- Plans and supervises the delivery of all volunteer services
- Develops volunteer policies and procedures consistent with the Hospice Program’s purpose, philosophy and objectives.
- Recruits, screens and selects volunteers for the Hospice Program.
- Designs and supervises the orientation and training of volunteers regarding hospice philosophy, policies and practice, including ongoing education.
- Documents successful completion of the orientation and training program for all volunteers.
- Assigns volunteers in consideration of the skills, knowledge and motivation of the individual and goals of the program and/or plan of care.
- Plans and conducts volunteer support meetings.
- Maintains and monitors record keeping for volunteer service and time.
- Actively participates in the Interdisciplinary Group meetings. Ensures that volunteers are utilized as an integral part of the Interdisciplinary Group meetings when appropriate.
- Oversees statistical data collection, to assure compliance with the Hospice Medicare Conditions of Participation regarding utilization of volunteers.
- Conducts scheduled evaluations of volunteers in the program.
SKILLS AND ABILITIES
- Experience in working with volunteer groups preferred. Ability to communicate effectively with physicians, caregivers and Hospice patients and families required. Public speaking experience preferred.
- Emotional maturity, sensitivity, human relations skills, successful resolution of losses in own life, and good interpersonal skills.
- Ability to meet Hospice’s conditions of employment regarding health clearance, and provisions of professional references.
- Transports self to patient’s home/facility, may be in multiple locations in a workday.
- Must be able to function in a practice environment with minimal direct supervision, accepting personal responsibility for maintaining a professional relationship with Hospice’s patients, their families, the Hospice Team, potential and actual Volunteers in the community.
- Requires effective supervisory skills.
- Considerable ability to plan and direct subordinate staff in the execution of their activities and prioritize workload.
- Ability to effectively communicate and present information in a clear and concise manner, both orally and in writing.
- Ability to establish and maintain effective working relationships with associates, department heads, administrators, member organization presidents and their leadership teams, and the general public.
MINIMUM QUALIFICATIONS
- Bachelor’s Degree- Human Relations or similar area preferred.
EEO / M/ F/ D/ V/ Drug-Free Workplace