Lead, Business Process Excellence

Re-designed 40+ enterprise workflows across O2C, P2P, Field Ops, QA, Engineering Change & Governance. Built L2-L4 process architecture using BPMN 2.0, improving clarity and ownership. Created unified process inventory and taxonomy reducing deviation & improving onboarding. Optimised O2C fulfilment, service readiness & closure processes. Established SOP governance and process controls ensuring consistency. Designed OKR/KPI dashboards improving leadership visibility. Delivered 12 Cr+ annual impact through cycle-time optimisation. Built value-realisation dashboards highlighting measurable gains. Led ADKAR/Kotter-based change readiness & communication programs. Facilitated VSM, Kaizen & RCA workshops strengthening CI capability.