End User Computing Specialist

The End User Computing (EUC) Specialist is responsible for providing technical support and guidance to end users on a variety of computing devices, software, and applications. The EUX Specialist works closely with users to troubleshoot and resolve problems, and to provide training and guidance on new technologies and best practices. The EUC Specialist will provide technical support for daily operations and projects as a subject matter expert for anything relating to systems or application that may impact Aer Lingus employees or contractors that use our technical environment as well as some logistical support for office set up and employee relocation. Managing the day-to-day operations of End User technologies and platforms including, but not limited to, Microsoft 365 (Exchange Online, SharePoint, Intune, OneDrive, Teams), Group Policies, Active Directory Ensure that the end user receives a quality service in a timely and effective way Communicates and / or escalates any problems that may arise relating to resolving end user issues Administers and maintains the Azure environment, including user accounts, roles, permissions, subscriptions, and resources Prioritise and respond to service desk tickets as appropriate, ensuring that the ticket is kept updated at every step in order that the end user is kept informed on the status of their call Actively coordinates with team members, other resolver groups and departments to effectively resolve incidents and service requests Promotes understanding with end users on the benefits of the IT ServiceDesk model to help foster collaboration and self service Tasked with running the physical Tech Bar locations to ensure end users have a face-to-face option for tech support to add to the self-service and call centre channels Install, upgrade, support and troubleshoot all desktop, laptop or mobile device operating systems (Windows 7, 8 and 10, iOS and OSX) and the installation of all authorised Aer Lingus applications Install, upgrade, support and troubleshoot for authorised Aer Lingus mobile devices including, but not limited to Android, iPhone and other approved devices Responsible for inventory management with vendors to ensure regular stocks are kept up to date so as not in impact on any Aer Lingus business or operational areas due to lack of any technology equipment Demonstrates quality service by actively contributing to customer satisfaction through advocating for customer needs, escalating incidents and requests, and increasing the customer's ability to help themselves, resulting in meeting or exceeding customer satisfaction metrics Collaborate with internal teams to develop and implement IT solutions that meet business needs Work effectively with colleagues across different departments to ensure full compliance with the IT plans you help develop Plans and carries out the logistics for office set ups or employee relocation tasks

Aer Lingus is the national airline of Ireland, founded in 1936. It is a full-service airline operating across Europe and North America, transporting over 12 million passengers per year. Aer Lingus is a subsidiary of International Consolidated Airlines Group (IAG), one of the world's largest airline groups.