Customer Service Agent - Aer Lingus - Fixed Term Contract

Role: Aer Lingus Customer Service Agent ( Fulltime - Fixed Term until Nov 2025) Salary: €16.66 per hour (inclusive of shift allowance) Applications are currently being invited for a number of positions in our Ground Operations Department based at Dublin Airport. These are fixed term contracts, which are available from April 2025. This is a customer facing uniformed role. We aim to provide the highest level of customer experience by providing the highest standard of customer care, from the time our customers book their flight to the end of their journey. We have fantastic opportunities for enthusiastic individuals who are interested in a role with a strong focus on customer service. These roles are shift positions over a 7 day week including weekends and bank holidays. You may be required to work additional hours if the operation needs it. The role will commence from April 2025. Full training will be provided. Your role: · To provide a welcome service to Customers at check-in and act as boarding agent at the departure gates · Provide the highest standard of service to our customers in a fast-moving operational environment · Work collaboratively with colleagues to ensure a positive Customer experience. · To problem solve issues or challenges that may arise which could impact on the Customer experience at Dublin Airport. · Assist Customers during times of scheduled disruption/cancellations. To be considered for the position of Customer Service Agent, candidates must meet the following: · Experience in a customer service focused role · Be at least 18 years of age at the closing date of this notice · Fluent in English, both spoken and written · Willing to work a range of shift duties in a 24 hour, 7 day a week operation. · Be prepared to adhere to all Aer Lingus uniform and grooming standards – no visible tattoos or body piercings when in uniform · Possession and demonstration of the key competencies outlined below · Pass a 5-year security background check and Garda Vetting process · Provide 2 verifiable references · Eligible to live and work in the E.U. · Current unrestricted worldwide passport Key Competencies/Skills: · Strong customer focus with a good awareness of Customer expectations. · Excellent interpersonal and communication skills, with the ability to deal with Customers in a tactful, professional manner. · Ability to deal with problems as they arise. · Ability to use own initiative and work as part of a team. · Flexible and adaptable with a positive attitude to change · Highly motivated with the ability to work in a fast-paced environment · Computer literate with good attention to detail · A strong attendance and time-keeping record

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