Patient Service Representative

Description

We are seeking a friendly, organized, and detail-oriented Patient Service Representative to join our healthcare team. This role is essential in ensuring a positive experience for our patients from the moment they arrive. You will serve as the first point of contact for patients and be responsible for a variety of administrative and clerical tasks that support efficient patient care.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Patient Service Representative, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Patient Service Representative Essential Functions:

• Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information and notifies staff that patient is ready
• Efficiently and timely answers the phone and direct patients to the appropriate staff or records messages
• Verify correct insurance information via card, or phone call to the insurance company as appropriate. File copy of card in chart.
• Collection of co-pay or payments for services at each visit. Print and advise patients of any outstanding balance and collection of this payment.
• Appropriately schedule, reschedule and cancel patient appointments. Prepare appointments schedules periodically or as requested for physicians and nurses.
• Maintain various logs of daily activity, totaling payments received and balancing with encounter forms. Review for accuracy.
• Timely input of visit information from encounter form after each appointment
• Perform various clerical duties as assigned
• Pull charts as needed; make charts for new patients; file records in charts
• Perform other duties as assigned by providers, coordinators, and managers in accordance with established office policy
• Maintains confidentiality and uses discretion when handling patient medical records and information 

Patient Service Representative Required Skills/Abilities:

• Able to use office equipment satisfactorily and handle paperwork/filing adequately.
• Skilled in patient-service principles by creating a pleasant waiting room atmosphere.
• Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of reception tasks, care center policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, computer, copy machine
• Knowledge of patient service concepts and techniques.

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Part-time Benefits:

• Vision 
• Flexible Spending Accounts  
• MetLife Auto/Vehicle & Home Insurance Discounts 

Requirements

 Education and Experience:

• High school diploma or equivalent required
• One year of prior experience in a medical setting preferred