Front Desk at Medical Specialty Office

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Associate to join our team in a full time or part time role. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Front Desk Responsibilities:

• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Answer incoming calls, transfer calls and take accurate messages according to office procedures
• Schedule and confirm patient appointments
• Verify insurance and retrieve referrals 

Front Desk Required Skills and Abilities:

• Excellent customer service and communication skills
• Ability to maintain professionalism, confidentiality, and diplomacy
• Strong interpersonal skills with the ability to work with diverse individuals
• Detail-oriented with strong follow-up and multitasking capabilities
• Adaptable and flexible in a fast-paced, ever-changing environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Education and Experience:

• High School Diploma or equivalent required
• Front desk or medical office experience preferred
• Familiarity with electronic medical records (EMR) is a plus

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Part-time Benefits:

• Vision 
• Flexible Spending Accounts  
• MetLife Auto/Vehicle & Home Insurance Discounts