Advisor, Intraday Analyst
Shine.com
- Location
- Panchkula, Haryana, India
- Job type
- Full-time
About the role
Shine.com
Website:
shine.com
Job details:
Real-Time Monitoring Analysis
- Continuously monitor real-time workforce performance indicators, such as call volumes, wait times, service levels, and agent productivity.
- Identify and address emerging trends, including peaks and troughs in workload, promptly.
- Analyze real-time data to identify opportunities for improving service levels, productivity, and operational efficiency.
Resource Management
- Make real-time adjustments to staffing levels, including reallocating resources across different tasks or departments as needed.
- Coordinate with team leaders and supervisors to manage unexpected absences, breaks, and schedule adherence.
- Implement and communicate intranet schedule changes and updates to the team.
Reporting Communication
- Provide real-time updates and reports to stakeholders, including management, operations, and scheduling teams.
- Communicate critical information regarding performance metrics and issues affecting service delivery.
- Prepare and present post-event analysis and recommendations to improve future workforce planning.
This job is provided by Shine.com
Click on Apply to know more.
This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.