Support Engineer I

At Advantive, we make purpose-built software for specialty manufacturing and distribution businesses that streamline complex processes, optimize operations visibility and throughput, and drive improved quality, profitability, and revenue growth. Deeply embedded in our customers’ businesses, Advantive’s software solutions add value along the full manufacturing and distribution lifecycle.

Our customers, who include corrugated and packaging manufacturers, equipment and supply wholesale distributors, and automotive and other specialty manufacturers, benefit from our solutions that have been honed over decades in the marketplace. We know our customers’ businesses intimately and deliver software to address their needs.

Advantive is looking for motivated individuals interested in building a career in the software industry. As a Frontline Support Engineer, you’ll play a key role in helping customers resolve issues, navigate our products, and get the most out of their software. This is a great opportunity for someone early in their career or looking to transition into tech, offering hands-on experience, strong team support, and a clear path for growth. If you're a strong communicator with a problem-solving mindset, we encourage you to apply.

Responsibilities

• Provide Tier 1 support coverage via phone and a web-based customer ticketing system.
• Handle inbound phone calls, create and process tickets, manage email communications, and interact with internal teams.
• Utilize the provided platform for inbound and outbound calls.
  
  

Support Hours

• Engineers are expected to work 8-hour shifts with a 1-hour lunch break.
• Currently support is available from 8am to 8pm Eastern Time (US hours) to align with client business hours.
• Specific working hours are based on Time Zone
  
  

Ideal Candidate

• Strong speaking and writing skills.
• Excellent time management and work prioritization skills.
• Experience using a telephone to assist customers
• Knowledge of Microsoft office products
• Experience providing Tier 1 support, preferably for software clients, a plus.
• Knowledge of Salesforce is a benefit
  
  

Application Process

To apply, please submit your resume and highlight why you’re interested in joining our support team. As part of our evaluation, candidates will be asked to complete an assessment before advancing to the hiring team for consideration.

Location: Tampa, FL

In office requirement: 3 days a week

While we offer flexibility, this role includes an expectation of being onsite three days a week in our Tampa office to support team alignment and cross-functional collaboration.