IT Tech

The primary focus of this position is to troubleshoot, repair and provide 1st level technology support at the desktop level. Responsibilities: Primarily responsible for the physical repair, troubleshooting, installation/configuration and ongoing usability of the desktop computers throughout the call center. Effective oral and written communication skills are required and must be able to interface with personnel at all levels. Familiarity with common desktop software products is essential. Perform computer imaging, software installations and maintain technology software and hardware inventory. Assist other IT groups in the support of the IT infrastructure and complete other tasks as assigned by management. Requirements: 1-3 years technical experience in a desktop support position Must have an Associate's degree or equivalent experience CompTIA A+ certification preferred and other certifications a plus Experience troubleshooting network, hardware and software issues at the desktop level Excellent customer service background with professional appearance and communication skills required Ability to work successfully in both independent and team environments with minimal supervision and guidance Must be able to lift and move computers and other technology hardware as required Must be able to work flexible hours including weekends