About the role
Premier Technical Support Engineers provide accurate and timely technical support to Adobe customers via telephone and portal. Liaise with engineering/product management to ensure customers' desires for new features and enhancements are communicated. Reproduce technical issues, provide clear workarounds and solutions. Document and escalate issues to engineering team for resolution. Prioritize high-impact customer issues and proactively contribute to improving the product. Excellent problem solving, communication and customer service skills required.
