RBK Educational Institutions
Website:
rbkei.org
Job details:
🎯 Role Purpose
To drive student admissions by managing enquiries, converting leads into confirmed admissions, and ensuring a seamless parent experience aligned with the school’s vision of quality education and holistic development.
🔑 Key Responsibilities
- Admission Enquiries & Conversions
- Handle walk-ins, calls, emails, and online enquiries professionally
- Counsel parents on CBSE curriculum, school offerings, and facilities
- Conduct school tours and presentations
- Follow up on leads and ensure timely conversion to admissions
- Maintain daily enquiry-to-admission conversion targets
- Admission Process Management
- Guide parents through the complete admission process (form filling, documentation, fee submission)
- Ensure accurate data entry in admission systems/CRM
- Coordinate admission interactions, assessments, and approvals
- Maintain updated admission records and documentation
- Parent Relationship Management
- Build strong relationships with prospective and existing parents
- Address queries, concerns, and objections effectively
- Ensure a high level of parent satisfaction throughout the admission journey
- Marketing & Outreach Support
- Support school marketing initiatives (events, open houses, campaigns)
- Coordinate with marketing team for lead generation activities
- Represent the school at events, exhibitions, and community outreach programs
- Coordination & Internal Alignment
- Work closely with academic coordinators and front office
- Share admission data, trends, and feedback with leadership
- Ensure alignment with school policies and admission guidelines
- Reporting & MIS
- Maintain daily/weekly admission reports (enquiries, conversions, pipeline)
- Track targets and performance metrics
- Use CRM/Excel tools for data management and analysis
🎓 Qualifications & Experience
- Graduate (mandatory); Postgraduate preferred
- 2–5 years of experience in admissions/sales/customer relationship roles (preferably in schools/education sector)
- Experience in CBSE school admissions is an advantage
💡 Skills Required
- Excellent communication & interpersonal skills
- Strong counselling and persuasion ability
- Customer-centric approach
- Good organizational and multitasking skills
- Proficiency in MS Excel / CRM tools
- Presentable and professional demeanor
🕒 Working Conditions
- 5.5 days working (as per school calendar)
- Availability during peak admission periods, events, and weekends
Skills: lead generation,management,enquiries,documentation,outreach,crm,conversions
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