Admission Counselor

Masters' Union

Website: mastersunion.org
Job details:
We are looking for a dynamic and result-driven Admission Counselor who will be responsible for guiding prospective students through the admission process, providing accurate program information, and converting leads into enrollments. The role requires strong communication skills, a sales mindset, and the ability to build relationships with students and parents.

The Core Responsibilities For The Job Include The Following

Student Counseling and Conversion:

• Counsel prospective students via calls, emails, and in-person meetings.
• Understand student needs and recommend suitable programs.
• Follow up on leads and convert them into admissions.
• Maintain a high conversion ratio and achieve enrollment targets.
  
  

Lead Management

• Handle inbound and outbound leads effectively.
• Maintain accurate data in CRM systems.
• Track and manage the complete admission funnel.
  
  

Admission Process Handling

• Guide students through the application, documentation, and enrollment process.
• Ensure timely submission of forms and fees.
• Coordinate with internal teams for smooth onboarding.
  
  

Relationship Management

• Build strong relationships with students and parents.
• Address queries related to courses, fees, career prospects, etc.
• Provide a positive counseling experience.
  
  

KPIs / Performance Metrics

• Number of calls / follow-ups per day.
• Lead-to-admission conversion rate.
• Revenue / enrollment targets.
• Student satisfaction score.
  
  

Requirements

• Bachelor's degree in any discipline.
• 1-4 years of experience in admissions, counseling, or inside sales.
• Excellent communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Target-oriented and self-motivated.
  
  

Key Competencies

• Sales and persuasion skills.
• Active listening and empathy.
• Time management and follow-up discipline.
• Customer-centric approach.
  
  

Preferred Qualifications

• Experience in the EdTech / Education industry.
• Familiarity with CRM tools.
• Experience handling high-volume calling.
  
  

This job was posted by Suhani Aggarwal from Masters' Union. Click on Apply to know more.