Outsourced
Website:
outsourced.co
Job details:
Company Overview
Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
Support a major system transformation while keeping operations running smoothly.
We're looking for a highly organized
Administration Assistant to support our client's transition to a new
Field Service Management (FSM) platform. This is an exciting opportunity for someone who enjoys data accuracy, scheduling, and operations support in a fast-paced environment.
Initially, you'll focus on data cleansing and system migration to ensure a successful implementation. Once the new platform is live, you'll take ownership of scheduling, compliance administration, customer communication, and day-to-day operational support for a busy fire protection services business.
What You'll Do
Phase 1: System Transition
- Clean, audit, and prepare legacy data for migration into the new FSM platform.
- Assist with transferring customer, asset, and job history into the system.
- Configure service contracts, compliance schedules, and asset testing frequencies.
- Ensure data accuracy and maintain high-quality records throughout the migration.
Phase 2: Operations Support
- Schedule and coordinate high-volume Planned Preventative Maintenance (PPM) jobs.
- Manage engineer schedules, site access requirements, and permit-to-work applications.
- Respond to customer enquiries and coordinate with field engineers.
- Maintain accurate client, asset, and job records within the FSM system.
- Generate compliance reports, operational documentation, and invoicing records.
- Support the operations team with day-to-day administrative tasks.
Must-Haves
- 2+ years' experience in administration, operations support, scheduling, or coordination roles.
- Experience working in a high-volume, service-based environment (field services, facilities management, construction, trades, maintenance, logistics, or similar).
- Strong experience with data entry, spreadsheet management, or data cleansing with excellent attention to detail.
- Excellent organizational and time management skills with the ability to manage multiple priorities.
- Strong written and verbal English communication skills.
- Proficiency in Microsoft Excel and Microsoft Office/Google Workspace.
- Comfortable learning new software and adapting to changing business processes.
- Self-motivated and able to work independently in a remote environment.
Nice-to-Haves
- Experience using Simpro or another Field Service Management (FSM) platform.
- Experience with CRM, ERP, or scheduling systems.
- Background in fire protection, facilities management, construction, mechanical/electrical services, HVAC, plumbing, or maintenance industries.
- Experience coordinating field technicians or service engineers.
- Familiarity with compliance documentation, permits, or preventative maintenance scheduling.
- Experience supporting system implementations or data migration projects.
What we Offer
- Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement.
- Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth.
- Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days.
- Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one.
- Sick Leave: 12 days per year, available after probation.
- Flexible Work Hours or Remote Work Opportunities - Depending on the role and project.
- Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.
Click on Apply to know more.