Technical Support Representative (US shift) - Remote

Responsibilities: Provide excellent technical support to customers via phone and other voice channels. Troubleshoot and resolve software and technical issues related to our SaaS products. Assist customers with product installation, configuration, and usage inquiries. Document all customer interactions, including details of the issue and steps taken for resolution, in our ticketing system Key Skills Willing to work in US shift (8:00pm to 5:00am IST) Education should be in tech background like Computer engineering/ Computer science / MCA/ MSCIT/B.tech/ M.tech etc. Proven work experience as a Technical Support Specialist or similar role, preferably with a focus on voice support and SaaS products. Strong technical aptitude and ability to troubleshoot and resolve software-related issues. Must have excellent written and verbal communication skills preferably looking for people who worked with overseas clients. Knowledge of product installation and implementation is a plus. Knowledge on VOIP, routers, networking, and switches will be added advantage.