Client Service Specialist

As a Client Service Specialist at Adhyyan Books International Private Limited, you will have the exciting opportunity to work with our esteemed clients and ensure their satisfaction with our products and services. Your role will be crucial in maintaining positive relationships with clients and providing them with exceptional support. Key responsibilities: 1. Respond to client inquiries and resolve issues in a timely and efficient manner. 2. Maintain accurate records of client interactions and transactions using MS-Excel. 3. Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling. 4. Conduct customer satisfaction surveys and gather feedback to improve our services. 5. Assist in the development of client training materials and resources. 6. Communicate effectively with clients through written correspondence and phone calls. 7. Stay up to date with industry trends and best practices to provide the highest level of service to our clients. If you are a detail-oriented individual with strong English proficiency (both spoken and written) and a passion for customer service, we would love to have you join our team. Apply now and be a part of our dynamic and growing company!

We are one of the leading book publishing houses based in Delhi. We publish fiction as well as non-fiction.