IT Services Associate

Part-Time Position: approximately 17 hours a week

Hours:

You need to be available to work the following schedule. 

Schedule flexibility is required, as this schedule will change in December.

Week 1 (19 work hours)
           Sunday: 1:00 pm – 5:00 pm (4 work hours)
           Tuesday: 1:00 pm – 9:00 pm (7.5 work hours, excluding lunch)
           Wednesday: 9:00 am – 5:00 pm (7.5 work hours, excluding lunch)
 
 Week 2 (15 work hours)
           Tuesday: 1:00 pm – 9:00 pm (7.5 work hours, excluding lunch)
           Wednesday: 9:00 am – 5:00 pm (7.5 work hours, excluding lunch)

Hourly Wage: $16.95 - 21.19/hr. Offers are made within this range based on competencies, experience, and internal equity.

Position Details:

The Addison Public Library is seeking a customer-focused Information Technology Services Associate to provide assistance and training to patrons using computers, software applications, and other digital services offered by the library. Along with providing an exceptional patron experience at the Information Technology Services desk, you can assist patrons using makerspace equipment and perform basic troubleshooting. 

Who You Are: 

• A superb communicator able to communicate clearly and effectively with the public and staff.
• A people person who is patient and able to help patrons of all ages and knowledge levels, many of whom have limited technology or English language skills.
• A person familiar with Windows and Mac computers, web searching and emailing, Microsoft Office and Google Apps, Apple and Android tablets/smartphones, Wi-Fi connection, printing, scanning, photocopying, and can perform basic troubleshooting.
• An independent worker with the ability to set priorities, make independent decisions, and exercise discretion with patrons and staff.
• A team player who collaborates with others to help solve complex problems.

 What We Offer: 

• Generous accrued paid time off, including vacation and sick leave.       
• Educational opportunities and encouragement for professional growth, including tuition reimbursement.
• A  supportive work environment that focuses on serving the Addison community.
• A diverse community that actively uses and supports its public library.
• Wellness programs, free telemedicine, and other EAP (employee assistance plan) services.

Qualifications: 

• A high school diploma or GED, some college is preferred.
• One year of related technical and customer service experience.
• Bilingualism (English/Spanish or English/Polish) is preferred.

The Addison Public Library is dedicated to fostering lifelong learning and literacy by providing opportunities to explore, create, and connect. We value cultural inclusiveness, respect, and diversity of thought; intellectual freedom; ethical and effective stewardship of resources; engagement with community members; and protection of user privacy and confidentiality.

IT Services Associate Job Description