- Support automation and system enhancement initiatives to reduce manual effort.
Calculation: Nos of Automation participated and completed (Allocated Vs Completed)
- Perform timely and compliant access provisioning for SAP BTP and ARIBA.
Calculation: % request closed within SLA as per compliance.
- Provide L1 functional and technical support with high SLA adherence.
Calculation: Open tickets Vs Closed tickets (Within SLA)
- Conduct or support internal and external knowledge-sharing sessions.
Calculation: Nos of Sessions Planned Vs Actual Completed.
- Provide L1 assistance for supplier onboarding, onboarding operations (VMO), and paperless invoicing Support.
Calculation: Open tickets Vs Closed tickets (Within SLA)