Intermediate Software Engineer, Backend

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx As an Intermediate Software Engineer on our team, you will work with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap and iteratively deliver the messaging platform that will drive more volume to our AI-driven CX platform. About You 2+ years of experience as a Backend Developer Proficient with backend technologies (Python and Node.js, Javascript is an asset) Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis Experience with 3rd party LLMs, such as GPT, Azure, Anthropic ect. Experience deploying code and strong developer operations Commitment to personal growth and continued learning Drive and willingness to make the people around you better Self-starter, problem solver and strong communicator Experience working with public APIs to build reliable third-party integrations Outcomes Execute on our ambitious product roadmap Provide your perspective and ideas to help level up our current development practices Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners Benefits Competitive salary and generous stock option plan Unlimited vacation Wellness account Extended health coverage Dental/optical/travel insurance Life insurance Employee and family assistance plan Perks Flexible work schedule Remote-first, In-person friendly work environment with WFH budget Paid parental leave for Canadian residents Development opportunities The expected salary range for this position is $102,000 to $131,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.