MediaMint
Website:
mediamint.com
Job details:
We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.
This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.
Key Responsibilities:
Client Engagement & Strategic Partnership
● Manage 3–4 client partners, including subsidiaries under large holding companies.
● Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
● Support account retention and growth by identifying revenue opportunities and upsell strategies.
Campaign Management & Operational Support
● Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
● Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution. ]
● Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.
Insight Generation & Optimization
● Download and analyze campaign performance data.
● Translate metrics into clear, actionable insights and optimizations.
● Deliver reporting narratives that align with campaign goals and strategy.
Internal Collaboration & Workflow Development
● Partner with product, marketing, and engineering teams to surface client feedback and shape
improvements.
● Help standardize evolving workflows in coordination with partners like MediaMint’s process teams.
● Contribute to resource creation and knowledge-sharing initiatives.
Performance Metrics:
● Volume of Work (by case type, reason, and region)
● Average Handle Time for support and operational tasks
● QA Scores for campaign accuracy, strategy, and delivery timeliness
● Monthly CSAT Scores from client partners evaluating deliverables and communication
Skills & Experience:
● 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
● Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
● Strong problem-solving and communication skills
● Ability to manage complex workflows and shifting priorities
● Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
● Analytical mindset with a drive to turn data into actionable insights
Interested?? Apply Here
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