Regional Head – Acko Drive Service Centre

About the Business & Role: Acko is creating an end to end car ownership and management platform under the brand Acko Drive - from purchasing a new car to maintaining an existing one - paying challans, getting car serviced and repaired, or selling an existing car. We are building a world class network of multibrand service centres across the country and aim to provide the best in class vehicle care option to car owners. The business operates on a franchisee based model, where Automobile dealers run Acko Drive franchise and operate based on highly standardized SOPs to deliver superlative customer experience. As we scale, we are looking for a Regional Head to own and drive our operations, manage franchisee relationships, deliver high levels of customer experience and drive profitability for all service centres in the region. This role requires a combination of highly analytical and data-driven approach, ability to deal with ambiguity and a positive, problem-solving mindset and the ability to handle operations at scale. RH will engage with the franchisee owners to align them with the organization goals, convince them to make required investments to ensure experience delivery & process adherence. They will work closely with multiple central teams to achieve growth, profitability and establish the ACKO brand in the region. Key Responsibilities: 1. Run Best in class Franchisee operations Create and implement efficient, tech-enabled, trackable & scalable processes & SOPs: Understand the key drivers of customer experience, and the gaps in various stages of experience delivery to design processes Use & integrate technology into operations to track every single stage and element of operations - running successful franchising business requires ability to track every element of every process Set cadences and mechanisms to ensure process adherence and standardized operations Deliver best in class NPS, TAT and productivity for units in region: Identify and address key gaps and challenges impacting improvement in key customer metrics of NPS and TAT across all units in the region Develop deep understanding of operations across units to identify and unblock bottlenecks in overall throughput and productivity across every use case Drive profitability for units by implementing initiatives across demand, supply chain and cost optimization Work with Franchisee owners to ensure execution of demand initiatives across target catchments and drive demand generation Manage the supply chain network of each city in region to ensure parts availability and margin improvement across the network Identify opportunities for cost optimization across various units and implement solutions to ensure standardized, lean & efficient operations 2. Effectively manage Franchisee owners and business partners: Build and manage business relationship with Franchisee owners/partners by striking the right balance of holding the brand standards, ensuring compliance to all processes while managing softer aspects of an amicable business relationship Convince the Franchisee owners/partners to make required investments on an ongoing basis to deliver quality experience What qualities are we looking for? First principles thinker and analytical mindset Detail oriented, problem solving approach Obsession to run best in class business & operations Effective communication skills to identify & present insights and findings MBA or equivalent qualification from a Tier-1 Institution is good to have Min Work Ex of 1 year is preferred but not mandatory

ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core. We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers. But what truly sets us apart? Our people. At ACKO, every Acker's voice and ideas matter. We're a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work. Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives.