Medical Underwriter

Responsibilities
• Develop and maintain strong relationships with clients.
• Be the spokesperson for Acko and address customer concerns.
• Investigate and resolve customer issues related to claims processing.
• Explain the reasons for Underwriting decisions to the customers to make them appreciate the fairness in our policies
• Identify customer needs and provide solutions across organizational boundaries.
• Track customer satisfaction and identify areas for improvement.
• Collaborate with internal teams to enhance the Ackoʼs brand equity.
• Identify & fixing gaps in existing process & system which are creating repetitive issues

EXPERTISE AND QUALIFICATIONS

Qualifications/ Requirements

• Bachelor's degree or equivalent experience.-MBBS/BAMS/BHMS/BUMS/BDS
• Comprehensive knowledge of health insurance claims and/ or Underwriting processing
• In-depth knowledge of health insurance products, claims processing and industry/regulations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to build rapport and trust with clients.
• Minimum of 2 years of experience with core health insurance processes