IT Network Engineer (IT 01292)

**IT Network Engineer (IT 01292)** Technology - IT & Infosec Bangalore ACKO, India’s first digital insurance company is on a mission to fundamentally redefine how the world experiences insurance. ACKO embarked on its journey to craft a versatile insurtech solution that centers around the customers needs. Today, we stand as a testament to our commitment, addressing long-standing challenges and establishing new benchmarks in the industry. We are not just another conventional insurance firm. We are not the people consulted solely for claims”. Anchored in a tech-centric philosophy, our approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers insurance requirements. Our tech-first approach ensures that customers benefit from a seamless and holistic fulfillment experience, distinct from the norm. ACKO, as a brand, stands as a resilient safety net, a beacon of protection, adeptly shouldering individuals, families, and enterprises through the complex and often unpredictable currents of life. This steadfast commitment is underscored by the unwavering support of our marquee investors, including Binny Bansal, Amazon, Ascent Capital, Accel, SAIF, Catamaran, General Atlantic, and Multiples. Our strategic partnerships with prominent businesses in the digital ecosystem the likes of Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, and the GOMMT group, further exemplify ACKO’s commitment to forging alliances that amplify the impact of ACKO’s business. The impressive reach of our products, having touched the lives of over 75 million unique users, further attests to its significance. **Job Description** **Position Description:** We are seeking a highly skilled L3 Network Engineer with extensive experience in network infrastructure and IT operations. The ideal candidate will have over 4-5 years of specialized experience, including managing a 24/7 Network Operations Center (NOC) and supporting call center environments. This role is critical to ensuring the reliability and efficiency of our network systems, providing top-tier support, and maintaining operational excellence. **Key Responsibilities and Accountabilities:** * Design, implement, and maintain advanced network infrastructures, including LAN, WAN, WLAN, and security solutions. * Manage network hardware and software upgrades, patches, and configurations. * Experience in Cisco Switching, Routing and Wireless technology * Must have experience in Sophos Firewall configuring IPSEC VPN, Policy, SD-WAN and other similar technologies. * Develop and maintain network documentation, including diagrams, configurations, and procedures. * Stay current with emerging networking technologies and industry trends to recommend and implement innovative solutions. * Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers * Responsible for improving the performance of the network, devices, and services. * Experience in ITSM tool -Manage Engine or any other Helpdesk Management tool. * Experience in handling SIP and voice-related issues. * Experience in handling point-to-point and MPLS-related issues. * Experience in handling IT operations-related issues * Good knowledge of Mac and Windows operating systems **Qualifications:** * Bachelors in Computer Science. * 4 to 5 years of hands-on experience in network engineering, focusing on advanced network troubleshooting and design. * Strong understanding of network security principles and practices, including firewalls, VPNs, IDS/IPS, and NAC. * Must have knowledge and experience of software-defined technologies such as Cisco Sophos and expert knowledge of managing multicast traffic. * Excellent problem-solving and analytical skills, with the ability to work independently and as part of a team. * Must have strong knowledge and experience handling wireless networks. * Must know how to setup, configure & manage network infrastructure under the Cisco WLAN Suite * Must have experience in monitoring tools like Opensoruce tools, SolarWinds & PRTG etc. * Working knowledge as well as implementation skills and troubleshooting skills on Cisco & HP switches, Routers * Should have experience in working with ITIL based processes framework, such as change management, problem management, incident management, etc. * CCNA/CCNP certification is a must. * Excellent communication in Oral, Written, & Presentation skills in English language

Multi-category digital insurance and claim management solutions for individuals and businesses