Lease Processing Agent

Description

Acima Credit (Acima) based in Draper, Utah is a young and dynamic leasing company that provides consumers financing options for life necessities that otherwise would not be available to them. We help with financing options from tires/wheels to furniture and appliances. Acima blends the use of innovative online technology with a fast and easy application process for thousands of retailers nationwide. Customers love us because we make the impossible possible. Retailers love us because we make it easy for them.

Acima is growing at a tremendous rate. Recognized as one of the fastest growing companies (by the Mountain West Capital Network and the Utah Business Magazine) we are in need of awesome people to continue to propel that growth. Here you’ll find a place where you can learn, progress and grow professionally. You’ll be challenged to think creatively, work hard and make smart decisions. We provide a friendly environment that fosters open communication and team cooperation. 

Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. 

After 60 days you’ll have access to:

• Medical insurance
• Dental plans
• Vision plans
• Supplemental insurance (long-term/short-term disability, life insurance, etc.)
• Health Savings Account (HSA) with Company Match
• Company paid holidays
• Paid time off (PTO)
• After 90 days, you will have access to our 401(k) plan

After 90 days you’ll have access to:

• 401(k) plan 
• Daycare Reimbursement is available for qualifying employees. Acima will reimburse 25% of childcare costs up to $250 per month. 

Job Description

Lease Processing Agents provide outstanding customer service to our Merchants and Customers through phone, email, and chat.  Lease applications are processed using Acima’s own online lease origination portal. Agents perform in-depth reviews and analysis of the applications submitted prior to issuing the customer or merchant a credit decision.  Agents also provide support to the customer and retailers during the various stages of the lease funding process.

Position Functions

• Issue credit decisions based on current company guidelines
• Auditing applications to ensure accuracy
• Retailer support through phone, email and chat
• Customer application support through phone and email
• 80% of the support provided is via phone (phone experience is encouraged)
• Documentation review for accuracy and information gathering
• Verify applicant’s employment through written and/or verbal communication with applicant’s employer.
• Communicate with applicant’s bank to confirm banking information.

Schedule and Hours

Full-time positions available now

Our department is open Monday – Saturday from 7:00 am – 10:00 pm and Sunday from 9:00 am – 7:00 pm.

As the department must mirror our retailers’ hours. You will be required to work a rotation of 3 Saturdays and 1 Sunday per month. Our Agents have one scheduled day off during the week to provide work/life balance. 

Compensation

Pay is dependent on experience and qualifications, compensation starts at $15 an hour. Shift differential pay is awarded for weekends and time worked after 5 pm. 

Requirements

Experience Preferred: Minimum of 1 year of Customer Service in a call center or office environment. Banking experience is helpful in this role.

• Fluent in English - Bilingual candidates, fluent in both English & Spanish, are encouraged to apply.
• Knowledge of lease funding
• Understanding of income calculation through bank statement review
• Perfect punctuality
• Ability to perform efficiently and friendly in a fast-paced environment
• Strong oral and written communication skills
• Effective listening skills with the ability to act on what is learned
• Excellent phone etiquette and demonstrated customer service skills.
• Self-motivated and driven
• Advanced computer and technical skills 
• Team cooperation and coordination to reach department goals

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