Customer Service Agent

Description

Customer Service Agents primarily take inbound calls and occasionally make outbound calls to assist customers. Customer Service Agents answer customer questions regarding their lease agreement; and manage customer payment scheduling, process payments and close paid leases. Customer Service Agents provide support as necessary to both the customer and retailer in various stages during the lease servicing process.

Position Functions

• Perform inbound and outbound calls with any applicable party
• Process ACH and credit card payments
• Manage lease payment schedules
• Data Entry when needed
• Coordinate with other departments to best meet the customer’s needs
• Provide outstanding, caring customer support to all customers

Compensation

Starting pay ranges from $14-$16/hour, depending on qualifications and experience.

Benefits

Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you’ll experience:

• A beautiful office located right off I-15
• Wonderful opportunities for movement (because we’re growing so fast!)
• Department snacks and treats
• Employee referral bonus program
• Casual dress code policy

After 60 days you’ll have access to:

• Medical insurance
• Dental plans
• Vision plans
• Supplemental insurance (long-term/short-term disability, life insurance, etc.)
• Health Savings Account (HSA) with Company Match
• Company paid holidays
• Paid time off (PTO)

After 90 days, you will have access to:

• 401(k) plan
• Tuition reimbursement for STEM, Accounting, or Finance majors
• Daycare reimbursement

Requirements

Experience Preferred: 1 year of Customer Service in a Contact/Call Center

• Fluent in English (Bilingual - English and Spanish Speaking candidates are encouraged to apply)
• Proficient with a 10 key
• Excellent phone etiquette and demonstrated customer service skills
• Reliable - great attendance & time management
• Type 40 WPM to 60 WPM preferred
• Computer savvy
• Team cooperation and coordination to reach department goals
• Basic mathematical knowledge of percentages and payment processes
• Ability to perform efficiently and friendly in a fast-paced environment
• Strong oral and written communication skills
• Effective listening skills with the ability to act on what is learned

Scheduling

Full-time positions are available now. The Customer Service Department is open Monday -- Friday from 6:00 am to 7:00 pm and Saturday 6:00 am to 3:30 pm. You will be required to work a rotation of two Saturdays a month.

COVID-19 Update:

Interviews will be conducted over the phone. However, a week long in-person training will be required. You are expected to work in-office and it’s not guaranteed that you will be able to work remotely.