NIC - Administrative Assistant

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

SUMMARY:The Newcomer Information Centres (NICs) are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by Achēv. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada.

The Administrative Assistant will provide outstanding customer service to clients and administrative support to the Coordinator and Information Counsellors of the Newcomer Information Centre.

Duties & Responsibilities

▪ Provide enthusiastic, courteous service to clients and the community at the reception desk

▪ Respond to client inquiries by phone and in-person in a friendly and welcoming manner

▪ Assist clients by providing general information and referral to other community services

▪ Input and update client information in One Client/CRM and CETRA

▪ Contact clients to confirm/reschedule/rebook appointments as necessary

▪ Assist in generating statistical reports on a regular basis

▪ Order and keep inventory of office supplies

▪ Register clients and organize client questionnaires and evaluations

▪ Perform a variety of clerical duties including filing, typing, photocopying, faxing, confidential record keeping and document distribution in accordance with company policies and procedures

▪ Contribute to team cohesiveness and team building

▪ Undertake other duties assigned by coordinator

Qualifications

▪ 1-2 years working experience in an administrative environment

▪ Well organized with the ability to enter data with accuracy

▪ Advanced numerical and analytical skills

▪ Demonstrated use of computer technology including Microsoft Office (Word, Excel, PowerPoint and Outlook)

▪ Experience in database management

▪ Excellent communication, interpersonal skills, cultural sensitivity and problem-solving skills

▪ Demonstrated organizational and planning skills

▪ Adaptable, flexible and able to work in a team environment

▪ Familiarity with CETRA database (or extensive use of other database applications) is an asset

▪ Ability to multi-task, take initiative and be able to meet deadlines

▪ Knowledge of French or a language other than English is an asset

▪ Demonstrated experience in dealing with multicultural and disability issues

▪ Able to work on a rotation schedule and travel to all Achev locations, in Peel and in Halton Region

▪ Monday to Friday 8:30am to 4:30pm (some evenings and weekends as required)

▪ Access to own vehicle for daily commute between sites

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.