Accuserve - Call Center FNOL Representative I - Part Time

Who Is Accuserve

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.

Job Summary

We’re not just hiring for experience—we’re hiring for drive. If you’re someone who’s hungry to learn, eager to grow, and ready to roll up your sleeves, you’ll thrive here.

We’re looking for individuals who want to be part of something long-term—people who show up, lean in, and are excited about building a future with us. Whether you’re just getting started or making a career shift, we care more about your mindset, motivation, and work ethic than having a resume that checks every box.

This role is ideal for someone who wants to be actively involved, make meaningful contributions, and grow with a fast-moving team. If you're looking for an environment where you can stay engaged, be challenged, and build something that matters, this is the place for you.

This Role Isn’t for You If:

• You’re okay with just getting by instead of striving to improve.
• You avoid challenges instead of seeing them as opportunities to grow.
• You’re not open to feedback or coaching.
• You struggle in a fast-paced, high-energy environment.

General Responsibilities

• In/Outbound calls with policyholders to set up services as directed by our carrier partners
• Clearly communicate the value of our services
• Build trust, establish rapport, and confidently set expectations about what to expect during the claims process
• Pair homeowners with our contractor partners to assist with their claim
• Accurately document claims system and move claim forward as far as possible
• Meet or exceed established quality and department goals
• Maintains high level of professionalism with customers and colleagues
• Adheres to assigned work schedule
• Work with peers, collaborators, and supervisory staff for the common goals of the organization.
• Reliable in meeting work commitments.
• Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above

Minimum Qualifications

• Bachelor’s degree or equivalent preferred, High School Diploma or GED equivalent required
• Prior experience in customer service or claims processing, ideally in the insurance industry desired
• Flexibility in scheduling due to call volume demands
• Able to handle conflict in a professional and courteous manner
• Able to be flexible and adapt to most any situation.
• Strong problem-solving skills, with the ability to handle challenging situations independently or escalate appropriately.
• High attention to detail and accuracy when processing claims and entering data.
• Flexibility to work varying shifts and extended hours during high-volume or catastrophic events is required
• Ability to handle conflict professionally and adapt to changing priorities
• Reliable in meeting work commitments
• Must be flexible and adapt to most any situation
• Proficient with technology and Microsoft Office Suite
• Reliable high speed home broadband internet connection with minimum 25 MB download and 10 MB upload speeds and ability to connect to home internet via ethernet cord is required if working remotely

Accuserve’s Human Centric Value Proposition:

Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.

Accuserve Values:

Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.

Job ID: INDACSJ