Website:
demandai.net
Job details:
Job Summary
We are seeking a commercially astute, detail-driven Accounts Receivable Manager to own the full order-to-cash cycle for Demand AI Group’s EMEA and North America entities. A hands-on individual contributor, this role is the single point of accountability for turning signed client commitments into accurate, compliant invoices and cash in the bank, working across Sales, Customer Success, Operations, regional tax advisors and Finance. Every invoice, collection and reconciliation flows directly into the Group’s cash position, statutory filings and management accounts, so the role demands independent operation across multiple entities, currencies and time zones, sound judgement on escalation, and the ability to hold internal and external stakeholders to account.
Key Responsibilities
Insertion Order (IO) Review & Billing Determination
- Use the global campaign tracker maintained by Customer Success (CS) and Operations to identify all IOs, SOWs and contracts across EMEA and North America due for billing in the period
- Confirm for each IO the correct legal entity, billing contact, PO requirements, currency, payment terms and billing model (upfront on signature, monthly against actualised leads/deliverables, or on contract completion)
- Test-check billing requirements against the IO/SOW, delivery data and agreed pricing before raising any invoice; flag gaps, inconsistencies or missing documentation
- Raise and resolve queries with CS and Sales promptly, escalating where IO terms, delivery evidence or entity details are unclear or conflicting
Invoicing & E-Invoicing Compliance
- Issue accurate, timely invoices for all EMEA and North America entities with the correct PO, amounts, taxes, due date and remittance details, sent to the agreed client contact
- Route each invoice through the correct channel – direct from the Group’s accounting software, the client’s procurement/supplier portal, or via local advisors onto government e-invoicing portals in mandated jurisdictions
- Track portal and advisor-routed submissions through to customer acceptance, resolving rejections and resubmitting as needed
- Log every invoice in the credit control tracker immediately, with billing model, agreed payment date and portal/advisor status populated
Credit Control & Collections
- Own the end-to-end credit control process for EMEA and North America, from customer onboarding and credit checks through to final demand and account hold
- Complete client vendor/supplier onboarding forms and registration requests, providing entity, banking, tax and remittance details; route to the relevant business owners only where forms require detailed operational, data or business-process information
- Follow the agreed escalation order and maintain the credit control tracker
- Identify and resolve disputes and short payments early, coordinating with CS and Sales to protect account health while securing payment
- Recommend third-party collection, legal action or credit-limit reviews to management where accounts remain unpaid
Cash Application & Bank Reconciliation
- Allocate customer receipts to invoices daily across multiple currencies and entities, resolving unidentified or partial receipts
- Complete daily bank reconciliations for all EMEA and North America accounts, clearing reconciling items and escalating anomalies
- Provide daily visibility of cash received and expected receipts to support Treasury and cash-flow forecasting
Compliance, Controls & Audit
- Ensure invoices and processes meet local statutory and indirect tax requirements (VAT, GST, sales tax, withholding and invoicing rules) in every jurisdiction served
- Maintain strong order-to-cash controls aligned with company policy and audit standards, including segregation of duties and approval evidence
- Maintain a complete, auditable trail from each IO through delivery evidence, invoice(s), portal/advisor confirmations, correspondence and receipt to the revenue recognized, so any audit can be supported without rework
- Support internal and external audits, statutory filings and tax inspections across the regions, preparing schedules and answering auditor queries
Month-End Close & Management Accounting
- Prepare and post month-end AR, accrual and prepayment journals for the EMEA and North America entities – including accrued/deferred revenue, unbilled receivables, bad-debt provisions and FX revaluations – with full supporting schedules
- Deliver the AR close to the agreed timetable and contribute to accurate regional management accounts
Process Improvement & Systems
- Standardise AR, billing and credit control processes across EMEA and North America while accommodating local requirements
- Identify and implement automation across IO review, invoicing, portal submission, cash application and collections
- Operate and optimise the Group’s ERP/accounting and AR tools (e.g., Xero, NetSuite, Zoho) and ensure disciplined system usage
- Support system upgrades, integrations and data governance initiatives affecting order-to-cash
Qualifications & Skills
Education & Experience
- Part- or fully-qualified accountant (CA, ACCA, CIMA or equivalent) strongly preferred
- 8+ years in accounts receivable, billing and credit control, including ownership of order-to-cash – multi-currency invoicing, cash application and daily bank reconciliation – across multiple countries, entities and currencies, ideally EMEA and North America
- Hands-on experience with client procurement portals and government-mandated e-invoicing regimes, including working through local advisors
- Experience in multinational, fast-growing or shared-services environments strongly preferred
Technical Expertise
- Working knowledge of international indirect tax (VAT, sales tax, withholding) as it applies to invoicing across EMEA and North America
- Sound management accounting skills: confident preparing and posting accruals, prepayments, deferred revenue, commission accruals and reconciliations
- Proficient in ERP/accounting systems and advanced Excel; comfortable working from trackers and delivery data prepared by other teams
Core Competencies
- Self-starter able to own a full regional cycle independently without day-to-day supervision
- Strong stakeholder management: challenges Sales and CS constructively, holds clients to committed payment dates and escalates at the right moment
- Exceptional attention to detail with a test-and-check mindset and strong analytical and problem-solving skills
- Clear written and verbal English suited to client-facing collections correspondence; highly organised in maintaining trackers, documentation and audit trails
- Effective across EMEA and North America time zones from Bangalore in a fast-paced, global environment
Preferred Attributes
- B2B demand generation, media, advertising or SaaS experience billing against insertion orders, campaigns or delivered leads
- Exposure to US GAAP and/or IFRS, including revenue recognition
- Process transformation or system implementation experience in an order-to-cash function
What We Offer
Competitive compensation and benefits; full ownership of order-to-cash for two of the Group’s most significant regions; exposure to international operations, regional advisors and senior finance leadership; and career growth in a fast-scaling global AI organisation.
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