Website:
samginfotech.com
Job details:
Company Description SAMG Infotech is a healthcare-focused Revenue Cycle Management (RCM) company that provides end-to-end RCM services using AI-driven technology. The organization supports hospitals, physician groups, and healthcare providers in improving cash flow, reducing claim denials, and optimizing billing operations through intelligent automation and analytics. Its services span eligibility verification, prior authorization, medical coding, charge entry, claims submission, accounts receivable (AR) follow-up, denial management, payment posting, reconciliation, and RCM analytics. By combining healthcare domain expertise with advanced AI solutions, SAMG Infotech delivers faster reimbursements, greater accuracy, and measurable financial outcomes for clients. The company is committed to modernizing the revenue cycle and creating efficient, compliant financial processes in healthcare.
Role Description The Accounts Receivable Caller is responsible for performing daily follow-up on outstanding insurance claims and patient balances to ensure timely collection of payments. This full-time, on-site role is based in Coimbatore and involves making outbound calls to insurance companies and healthcare payers, verifying claim status, and identifying reasons for delays or denials. The role includes documenting call outcomes, updating account notes in the RCM system, and coordinating with internal billing and coding teams to resolve discrepancies and resubmit claims when needed. The caller will monitor aging reports, prioritize high-risk or high-value accounts, and follow standardized workflows to meet collection targets and service-level agreements. The role also requires adherence to compliance guidelines, maintaining confidentiality of patient information, and contributing to continuous process improvement in AR operations.
Qualifications
- Candidates should possess strong communication and telephone skills, including clear spoken English, active listening, and a professional, customer-focused approach.
- Candidates should possess basic healthcare and RCM knowledge, such as familiarity with insurance claim processes, denials, AR follow-up, and medical billing terminology.
- Candidates should possess solid analytical and documentation skills, including the ability to interpret aging reports, track claim status, and accurately record call notes and actions.
- Candidates should possess computer proficiency, including working with spreadsheets, RCM or billing software, and basic data entry with high attention to detail.
- Candidates should possess time management and organizational skills, with the ability to handle call volumes, prioritize accounts, and meet daily and monthly targets.
- Previous experience in accounts receivable calling, medical billing, or healthcare BPO is preferred.
- A minimum of a high school diploma; a bachelor’s degree in commerce, business, or a related field is an advantage.
- Willingness to work in rotational shifts based on business requirements and to adhere to compliance and confidentiality standards (HIPAA and relevant regulations).
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