Oracle
Website:
oracle.com
Job details:
Job Description
Provides administrative support to Customer Updates & Maintenance team part of CDO (Customer Data Operations) to work on customer data creation/modification received from across the globe from direct customers, VADs, partners, contract specialists, sales reps and via different online channels. Additionally, research and respond to internal & external queries, working closely with local subsidiaries finance staff like order management, accounts receivables, collections, project accounting, OPS, Enrollments sales reps, VADs, Partners, etc. Also work on assigned special projects as required.
Responsibilities
This requirement is for a analyst role. The candidate should be well versed in written and verbal English.
- Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals
- Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
- Collaborate with Upstream and Downstream teams like Sales, IB, OPS, Collection, AR for resolution of customer related queries
- Adherence to compliance guidelines including SOX, internal & external compliance audits
- Constantly strives to enhance technical and process knowledge; participate in assessment programs
- Meet the defined KPIs – Input Quality, Output Quality, Efficiency & Turn Around Time
- Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)
- Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills.
Qualifications
Career Level - IC0
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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