Albéa Group
Website:
albea-group.com
Job details:
Location: Goa
Job Purpose: Leads BPO operations team and serves as the primary interface to the client. Conducts comprehensive studies to improve the operational and financial effectiveness of the unit. Performs statistical, cost and financial analysis of financial reports and data, and prepares subsequent narrative analysis for management. Responsible for managing all related functions and services.
Key Responsibilities:
· Provide the necessary support and expertise to the team
· Disseminate information for a good understanding of operations
· Recruit new employees, retain them and ensure that a succession plan exists.
· Prepare and execute a team training program.
· Assign and track annual goals to team members consistent with the strategy set by the Management
· Estimate and anticipate resource needs to cope with the increase in activity.
· Ensure the proper functioning with the other divisions of the shared service center (Payroll, Accounts Payable, Customer Accounting, GL).
· Support the drafting of procedures: evaluate and validate the processes written by the teams
· Supporting the evolution towards the automation of processes
· Be a source of proposals to the management concerning the improvements to be made to the processes in force, the simplifications or homogenizations of controls possible in compliance with the SLA
· Setting up appropriate communication with all the accounting teams
· Calculate performance indicators (KPIs)
· Be a privileged and autonomous interlocutor in relations with site finance team and cluster finance team
· Ensure the proper application of accounting standards and internal control rules;
· Ensure deadlines are met
· Ensure accounting monitoring
· Manage conflicts with internal and external customers
Qualifications & Experience: Chartered Accountant
10 years+ overall experience, at least 3 years managerial experience and 7+ years back office operations experience, CPA,
Skills & Competencies: Leadership and managerial skills, Customer focus and understanding of service contract commitments, Ability to challenge the existing organization, Mastery of accounting rules, In-depth knowledge of internal control rules, Office Pack Knowledge, SAP proficiency, Comfortable and proficient in computer tools (expert level on Excel) & Fluency in English.
Additional Requirements: Service and customer sense, Interpersonal skills, Diplomacy, Analytical, Rigour and autonomy, Strong adaptability, Team spirit, Flexibility and versatility
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