Website:
peartravel.uk
Job details:
Company Description Pear Travel is a UK-based travel company specializing in worldwide flights, hotels, group tours, and customized FIT (Free Independent Traveler) solutions. The company focuses on designing tailored itineraries that meet diverse traveler preferences and budgets. Pear Travel partners with global suppliers to offer reliable, high-quality travel experiences across multiple destinations. Team members work in a dynamic, customer-focused environment that values service excellence and attention to detail. The company offers opportunities to grow skills in travel planning, operations, and account management.
Role Description This is a full-time, on-site Account Specialist role based in the Mohali district. The Account Specialist will manage client accounts, coordinate travel bookings, and ensure accurate documentation for flights, hotels, tours, and customized itineraries. Daily responsibilities include handling customer inquiries, preparing quotations, processing payments in coordination with the finance team, and resolving account-related issues promptly. The role involves monitoring booking status, maintaining up-to-date account records, and communicating proactively with clients and internal teams to ensure smooth travel experiences. The Account Specialist will also contribute to improving account processes and supporting customer service initiatives.
Qualifications
- Candidates should possess strong analytical skills to review account data, reconcile bookings, and identify discrepancies.
- Candidates should possess clear and professional communication skills for interacting with clients, suppliers, and internal teams.
- Candidates should possess foundational finance skills to support invoicing, payment tracking, and basic account reconciliation.
- Candidates should possess customer service and account management skills to maintain relationships, handle escalations, and ensure client satisfaction.
- Relevant experience in travel, hospitality, or a customer-facing operations role is beneficial.
- Strong attention to detail, organizational skills, and proficiency with common office and booking software are expected.
- Ability to work on-site in Mohali district and collaborate effectively within a team environment.
- A diploma or degree in business, travel management, hospitality, or a related field is preferred but not mandatory.
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