Gnani.ai
Website:
gnani.ai
Job details:
We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates.
Ultimately, you will own Customer lifecycle, work directly with clients to up-sell, cross sell & help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner
.
Key Responsibiliti
- esEstablish clear client retention goal
- s.Define success milestones for the clients and employees to work towar
- dsAssist customers with setting up and navigating various progra
- msPromote the value of Gnani.ai’s software & servic
- esUpsell/ Cross-sell Gnani.ai’s software & servic
- esPromote value through customer experien
- ceAssist in creating training courses and educational materia
- lsReview customer complaints and concerns and seek to improve the customer experienc
- e.Assist in conducting Customer Workshops on a periodical bas
is
Candidate Pers
- ona4+ yrs of Proven work experience as a Customer Success Manager / Key Account Manager or similar role for a minimum of three ye
- arsWorking in a SAAS organization is desirab
- le.Experience in dealing with large and mid size Enterprise customers in In
- diaShould have a quota carrying experie
- nceExceptional ability to communicate and foster positive business relationsh
- ipsSAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a p
- lusExperience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is requir
- ed.A bachelor or MBA degree is preferr
- ed.This role requires fair amount of travel meeting your clients and working from the office locati
on.
Click on Apply to know more.