DJUBO
Website:
djubo.com
Job details:
Responsibilities:
• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share, training
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal management.
• Obtain in-depth product knowledge and give appropriate resolution to clients
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyse customer's usage of product
• Responsible for working with the Sales team to on board and integrate new clients and developing existing client relationships
• To retrieve the subscription bill, work closely with the Invoice departments.
• Liaise between the customer and internal teams
• Assume new duties in order to make the entire operation simpler and more beneficial to all departments.
Requirements:
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Expert at Microsoft Office Suite, Google Apps, and help desk support software, Channel Manager, OTA background added benefit
Click on Apply to know more.