ITC Infotech
Website:
itcinfotech.com
Job details:
ITC Infotech is hiring Account Manager - GCC Customers- Bangalore
Location: Bangalore
Experience: 5-15 Years
Role Overview:
We are seeking experienced Account Managers to manage and grow relationships with Global Capability Center (GCC) customers in India. The ideal candidate will have a strong track record of account management, customer engagement, revenue growth, stakeholder management, and solution selling within large enterprise or GCC environments.
Key Responsibilities:
- Manage and grow strategic relationships with assigned GCC customers.
- Act as the primary point of contact for customer stakeholders across business, technology, procurement, and leadership teams.
- Drive account growth through cross-sell, upsell, and new business opportunities.
- Develop and execute account plans to achieve revenue, margin, and customer satisfaction goals.
- Understand customer business priorities and align solutions to address their needs.
- Collaborate with delivery, consulting, product, and pre-sales teams to ensure successful customer outcomes.
- Monitor account performance, customer satisfaction, and renewal opportunities.
- Build executive-level relationships and conduct regular business reviews.
- Manage commercial discussions, contract renewals, and negotiation processes.
Desired Candidate Profile:
- 5-15 years of experience in Account Management, Client Success, Enterprise Sales, or Customer-Relationship-Management.
- Proven experience managing GCC/Global In-house Center (GIC) customers or large enterprise accounts.
- Strong understanding of technology services, digital transformation, cloud, data, AI, cybersecurity, or IT services.
- Excellent stakeholder management and executive communication skills.
- Ability to identify growth opportunities and drive business outcomes.
- Experience working with cross-functional teams in a matrix organization.
- Strong commercial acumen and negotiation skills.
Preferred Qualifications:
- B. Tech + MBA or equivalent business qualification preferred.
- Experience working with Fortune 1000 or multinational customers.
- Existing network within the GCC ecosystem in India is a strong advantage.
Success Measures
- Revenue growth within assigned accounts.
- Customer retention and satisfaction.
- Expansion of stakeholder relationships.
Interested candidates please mail at parna.dasgupta@itcinfotech.com with below details:
- Updated Resume
- CTC & Expected CTC
- Location
- Notice Period
Click on Apply to know more.
