Website:
talentmeshsolutions.com
Job details:
Hiring: Account Manager |– Retail & Ecommerce Operations
Location: Andheri, Mumbai (Work from Office)
Shift: 12:00 PM – 9:00 PM
Working Days: 6 Days (Alternate Saturday Working)
Experience Required: 8–12 Years (Maximum 14 Years – Strictly)
About the Role We are seeking a seasoned Operations Manager – Retail & Ecommerce Operations with strong expertise in marketplace operations, backend retail management, and US client communication. This role requires a strategic operations leader who can manage high-volume ecommerce accounts, supervise large teams, optimize processes, and drive operational excellence across retail platforms. The ideal candidate should have hands-on experience in catalog management, inventory optimization, pricing strategy, reporting, and client account management within ecommerce ecosystems.
Key Responsibilities Account & Client Management
● Act as primary point of contact for US-based retail clients
● Gather requirements, manage escalations, and ensure SLA adherence
● Deliver regular performance updates, MIS reports, and operational insights
● Build long-term client relationships with high satisfaction standards
Team Leadership & Project Management
● Lead and manage a team of 20+ members
● Drive productivity, performance metrics, and quality benchmarks
● Assign tasks, monitor KPIs, and ensure timely project execution
● Mentor team leads and support cross-functional collaboration
Ecommerce & Retail Backend Operations
● Oversee cataloguing, SKU creation, item listings, and product content optimization
● Manage inventory planning, stock forecasting, and replenishment cycles
● Implement pricing strategies aligned with margin and market trends
● Ensure marketplace compliance across platforms such as Shopify, Lightspeed, Amazon, or similar ecommerce systems
● Handle order management, fulfillment coordination, and performance tracking
Process Excellence & Automation
● Identify process gaps and implement SOPs and automation workflows
● Optimize operational efficiency, reduce errors, and improve turnaround time
● Drive continuous improvement initiatives
Reporting & Analytics
● Prepare detailed MIS, dashboards, and performance analysis reports
● Use advanced Excel for data analysis (Pivot Tables, Lookup formulas, Data Modeling)
● Monitor SLAs, conversion metrics, and operational KPIs Mandatory
Requirements
✔ 8–12 years of total experience (Strictly not more than 14 years)
✔ Strong experience in Retail & Ecommerce backend operations
✔ Proven US client communication experience
✔ Experience managing a team of 20+ members
✔ Advanced proficiency in Microsoft Excel & MS Office
✔ Strong analytical, problem-solving, and leadership skills
Preferred Qualifications
● Graduate / Postgraduate (Any Stream)
● MBA in Operations / Business Management preferred
● Experience in marketplace operations (Amazon, Shopify, Lightspeed, etc.)
● Strong understanding of inventory optimization & category growth
● High attention to detail with customer-focused mindset
Important Notes
✔ Candidates serving notice period may apply Bench candidates will NOT be considered Profiles exceeding 14 years of experience will not be shortlisted
Click on Apply to know more.