SimplSo - Shopify Plus Agency
Website:
simplso.com
Job details:
About Us
We at SimplSo empower retail brands to excel in both digital and physical realms by providing expert technology solutions that streamline operations and enhance customer experiences. We specialize in creating custom e-commerce solutions that are tailored precisely to your brand’s unique ethos and operational needs, ensuring a compelling and influential online presence. Additionally, we extend our expertise to omnichannel integrations, equipping brick-and-mortar locations with state-of-the-art technology to ensure seamless synchronization with online operations, delivering a consistent and unified customer experience across all touchpoints.
Job Description
Client Relationship Management
- Act as the primary contact for assigned clients, ensuring excellent communication and understanding of their needs.
- Build and maintain strong, long-lasting client relationships.
- Regularly update clients on project progress, deliverables, and challenges.
Project Coordination
- Collaborate with internal teams (design, development, and marketing) to ensure timely and successful project delivery.
- Oversee project timelines, budgets, and deliverables to ensure they align with client expectations.
- Proactively identify and resolve project issues, providing solutions to keep clients satisfied.
Sales and Upselling
- Identify opportunities to upsell additional services or solutions to existing clients.
- Work closely with the sales team to onboard new clients and ensure a smooth transition.
Performance Monitoring and Reporting
- Track project KPIs and ensure goals are met.
- Provide detailed reports on project progress, client satisfaction, and financial metrics.
Strategic Planning
- Develop and execute account strategies to retain and grow client accounts.
- Participate in strategic discussions to align client goals with SimplSo’s offerings.
Requirements
Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience:
- Skilled in account management, client servicing, or a related role in an eCommerce or digital agency.
- Strong understanding of Shopify, eCommerce, and headless commerce solutions is a plus.
Skills:
- Excellent communication, negotiation, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in project management tools (e.g., Asana, Trello) and CRM software.
- Analytical mindset with the ability to interpret data and provide actionable insights.
Benefits
- Competitive salary with quarterly incentive-based growth opportunities.
- Full-time role with a 5-day working week.
- No contractual bonds, providing freedom and flexibility.
- Opportunity to work in a fast-paced startup environment, enabling rapid professional growth.
- Be part of a vibrant team that values creativity and innovation.
Click on Apply to know more.