Website:
fotello.co
Job details:
Fotello is building AI-first creative tools for the real estate industry, starting with a lightning-fast photo editing platform trusted by real estate photographers across North America. Founded by a team from IIT, UBC, UCLA, AWS, and other leading institutions, we have built a profitable product with strong customer adoption and are entering our next phase of growth.
As we continue to scale, we're looking for an Account Manager to help our customers get the most value from Fotello while serving as a trusted partner throughout their journey with us.
As an Account Manager, you will own a portfolio of customer accounts and be responsible for ensuring customers achieve successful outcomes with Fotello. You will build strong relationships, drive product adoption, resolve challenges, and act as the voice of the customer internally.
This role is ideal for someone who enjoys working directly with customers, solving problems, and building long-term relationships in a fast-paced startup environment.
What You'll Do
- Own and manage a portfolio of customer accounts across North America.
- Serve as the primary point of contact for customers across chat, email, and other communication channels.
- Drive onboarding, training, adoption, and ongoing account success.
- Develop a deep understanding of customer workflows and business needs.
- Build trusted relationships with customers and ensure a consistently high-quality experience.
- Proactively identify risks, address concerns, and drive customer retention.
- Partner closely with product, engineering, and operations teams to communicate customer feedback and product issues.
- Coordinate the resolution of customer requests, escalations, and special requirements.
- Identify opportunities to increase product adoption and account growth.
- Track customer health and engagement to ensure long-term success.
What We're Looking For
- Comfortable working on-site at Gurugram location.
- Comfortable working night shifts aligned with US and Canadian business hours.
- Excellent written and verbal communication skills.
- Strong relationship-building and stakeholder management abilities.
- Ability to simplify technical concepts and communicate effectively with a diverse customer base.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple customer conversations and priorities simultaneously.
- Comfortable operating in a high-growth, fast-paced startup environment.
- Experience in Account Management, Customer Success, Customer Support, or other customer-facing roles is preferred.
Click on Apply to know more.