Website:
5aglobal.com.br
Job details:
Company Description 5a Global is a utilities company headquartered in São Paulo, Brazil, providing essential services that support residential and commercial customers. The organization focuses on reliable, efficient delivery of utilities and emphasizes operational excellence and customer satisfaction. As 5a Global grows its presence, it is expanding its team to manage relationships and service quality in new regions. Team members join a collaborative, performance-oriented environment with opportunities to contribute to process improvements and customer experience initiatives.
Role Description The Account Manager is a full-time, on-site role based in Uttarakhand, India, responsible for managing a portfolio of customer accounts within the utilities sector. This role includes maintaining strong relationships with clients, serving as the primary point of contact, and addressing inquiries, issues, and service requests promptly and professionally. The Account Manager will monitor account performance, prepare regular reports, and coordinate with internal teams to ensure accurate billing, timely service delivery, and contract compliance. Day-to-day tasks include conducting account reviews, identifying opportunities for upselling or cross-selling services, supporting renewals, and contributing to customer retention strategies. The role also involves collaborating with operations and finance teams, documenting customer feedback, and assisting with process improvements that enhance service quality and customer satisfaction.
Qualifications
- Demonstrated experience in account management, customer success, or client services, ideally within utilities or related industries.
- Strong relationship-building and communication skills, with the ability to manage multiple stakeholders and resolve issues effectively.
- Competence in data analysis, reporting, and use of CRM or account management tools to track account health and performance.
- Solid organizational and time-management skills, with attention to detail and the ability to prioritize tasks in a fast-paced environment.
- Bachelor’s degree in Business, Management, Marketing, or a related field, or equivalent practical experience.
- Ability to work on-site in Uttarakhand, India, and collaborate effectively with cross-functional teams.
- Proactive problem-solving mindset, customer-centric approach, and readiness to support continuous improvement initiatives.
- Professional proficiency in English; familiarity with local languages in Uttarakhand is an advantage.
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